Terms & Conditions

If a Booking Agreement Form has not been completed by the customer they will NOT be covered by our insurance policy - Therefore we would be unable to offer you our services.

All dogs are assessed before they are allowed to join us.

Pooch'n'Pals will require copies of current insurers paperwork.

If your pet requires veterinary attention during the course of the booking, we will arrange for your pet to see a suitable Veterinary Surgeon - Any excess bill incurred will be required to be paid back on collection.

All dogs by law must be microchipped and have an identification tag and collar with owners details on - Without these Pooch'n'Pals will not be able to offer you any of our services.  

All dogs must be up to date with all vaccinations, including Kennel Cough. A photocopy will be needed for our records. 

All dogs must be up to date with flea and worm treatment.

Pooch'n'Pals are able to administer all non-injectable medications as specified or required. Please make sure all medication is clearly labelled and dosage instructions are provided.

Pooch'n'Pals will not be held responsible for any allergic or adverse reactions due to dietary requirements or ongoing illnesses which the owner has not informed us of.    

Dogs are allowed to attend day care until they are 12 months old, after which they must be neutered. However, should your dog start showing any ‘behavioural changes' we would have to reassess and have a chat about how we move forwards. Bitches don't have to be spayed but Pooch'n'Pals will not be held responsible or liable for any bitch that may fall pregnant. 

We accept friendly, social dogs - We reserve the right to stop day care/walking a dog if he or she shows aggression to people or other dogs. 

Payment will be taken 1 week in advance, We accept cash or bank transfer - 1 weeks notice is required for cancellations to be fully refunded. Cancellations made due to extreme weather conditions will be fully refunded. 

Places are limited, so if your dog doesn't attend for any reason, fees will still apply.

Any dog not collected or able to be returned home within the agreed timescale will be charged at £10 P/H, This will need to paid before the dog is returned home.

If you are unable to collect your pet and require someone else to do so, notification will be necessary beforehand by phone call - failure to do so will result in your pet not being released until confirmation has been received from owner and extra charges may incur.

We will try to give 24 hrs notice if we cannot care/walk your dog.  Any cancellations we make will be refunded. 

We cannot care/walk ill dogs or dogs known to have an infection even on a one to one basis because of the risk of cross infection.

Pooch'n'Pals cannot accept any liability for any loss, injury or death during the duration of the booking. 

We aim to give you six weeks notice at least, of our holidays.

Bank Holidays will be charged at double rate - This will also include Easter Sunday, Christmas Eve and New Years Eve.